Where is home? Forte dei Marmi, Italy

Graduation year: 2015

Program studied at Glion: Bachelor of Science (B.Sc.) in Hospitality Management with a specialisation in International Hospitality Management

What brought you to the UK? How long have you been here for?

Despite being Italian, I was born and raised in London and lived here until I was 18.

What was your first role after graduating?

After graduating, my first role was and still is at Statista Ltd. as a Customer Management Trainee. Statista opened their London Office in October 2015 and I was recruited to help establish and run the Customer Service Department. Being in this department does not limit my job role – I could essentially say I have 3 key roles: Customer Management, Office Management, and IT Management.

Tell us about your current role and summarize it in 3 key points?

I am currently working at Statista and I have been working there almost a year. I am now being handed over all the responsibility of running the Customer Service Department as my mentor is returning to the HQ in Hamburg, Germany.

1. Manage all customer service communication channels and develop the customer relationship processes for European customers
2. Support the sales team in back office operations
3. Train new employees on the product we sell and how to use our in-house CRM software

What is your typical day in the office?

When I arrive in the office, I check my emails and make sure that any requests or queries are dealt with. I answer customer phone calls, send purchase confirmations, and conduct client introductory tutorials to Statista’s services. I help with the day-to-day running of the office such as recording all expenses, coordinate with other departments in Hamburg, and handling any IT issues that arise.

Does your current role match the professional life you imagined having when studying?

I never thought that I would leave the hospitality industry to join a data aggregation company. I also never believed it was possible that I would manage a whole department for such a big company only a year after graduating.

What are the key changes you see in your role in the next 5 years?

I see my role evolving with the growth of the London Office. There are currently 14 people in the office and I will be the only person in the Customer Service Department once my mentor leaves in December. So, in the next few years I see myself recruiting and training others in order to expand the Department I am working in.

What are the 3 key trends in your industry right now?

· Being able to access reliable and relevant data and market insights more cheaply and more quickly.

· There is an increase in demand for data by all companies in order to consolidate ideas.

· The need to detect industry trends in order to forecast consumer needs and wants.

How would you describe your perfect day off?

My ideal day would start by getting up late and having a big breakfast at home. I enjoy going shopping – whether it is buying or purely window shopping – and then I would meet up with friends for drinks and dinner.

What is your favorite place in London and why?

My favourite place in London is the rose garden in Regent’s Park. Despite the garden being right in the middle of London, there are so many different varieties of roses and plants there that you almost feel like you have left the city. I like to go to Regent’s Park to escape the hustle and bustle of the city, without having to venture too far!

The Glion Alumni network – what does it mean to you?

It is a great way of meeting other people from different backgrounds and for networking. The events allow you to come together and exchange ideas about your current job, trends, and future ideas.

What have been the highlights of your Glion Alumni life in the UK so far?

The alumni events that take place once a month. You don’t realize how easy it is to not stay in touch with those that you were in class with. But these events enable you to keep in contact and make new friends too!

Top tips for the current Glion students who are planning to move to the UK?

Visit the brand new alumni website and message someone who is currently living and working in London.

]Finally, what will you do tomorrow? What’s next for you?

I would like to go back into the hospitality industry, but perhaps by opening my own hotel.

What is the best advice you have ever received / A word for the other Glion Alumni in the UK?

Someone once told me that “everything happens for a reason”. Each experience is designed to shape you, define you and, hopefully, help you grow into the best possible person you can be.

Read more about Lodovica's career on: https://uk.linkedin.com/in/lodovicabiagi

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