Where is home? Forte dei Marmi,
Graduation year: 2015
Program studied at Glion: Bachelor
of Science (B.Sc.) in Hospitality Management with a specialisation in
International Hospitality Management
What brought you to the UK? How long have you been
Despite being Italian, I
was born and raised in London and lived here until I was 18.
What was your first role after graduating?
After graduating, my first
role was and still is at Statista Ltd. as a Customer Management Trainee.
Statista opened their London Office in October 2015 and I was recruited to help
establish and run the Customer Service Department. Being in this department
does not limit my job role – I could essentially say I have 3 key roles: Customer
Management, Office Management, and IT Management.
Tell us about your current role and summarize it in
3 key points?
I am currently working at
Statista and I have been working there almost a year. I am now being handed over
all the responsibility of running the Customer Service Department as my mentor
is returning to the HQ in Hamburg, Germany.
1. Manage all customer
service communication channels and develop the customer relationship processes
for European customers
2. Support the sales team in
back office operations
3. Train new employees on the
product we sell and how to use our in-house CRM software
What is your typical day in the office?
When I arrive in the
office, I check my emails and make sure that any requests or queries are dealt
with. I answer customer phone calls, send purchase confirmations, and conduct client
introductory tutorials to Statista’s services. I help with the
day-to-day running of the office such as recording all expenses, coordinate
with other departments in Hamburg, and handling any IT issues that arise.
Does your current role match the professional life
you imagined having when studying?
I never thought that I would
leave the hospitality industry to join a data aggregation company. I also never
believed it was possible that I would manage a whole department for such a big
company only a year after graduating.
What are the key changes you see in your role in
the next 5 years?
I see my role evolving
with the growth of the London Office. There are currently 14 people in the
office and I will be the only person in the Customer Service Department once my
mentor leaves in December. So, in the next few years I see myself recruiting
and training others in order to expand the Department I am working in.
What are the 3 key trends in your industry right
Being able to access reliable
and relevant data and market insights more cheaply and more quickly.
There is an increase in
demand for data by all companies in order to consolidate ideas.
The need to detect
industry trends in order to forecast consumer needs and wants.
How would you describe your perfect day off?
My ideal day would start
by getting up late and having a big breakfast at home. I enjoy going shopping –
whether it is buying or purely window shopping – and then I would meet up with
friends for drinks and dinner.
What is your favorite place in London and why?
My favourite place in
London is the rose garden in Regent’s Park. Despite the garden being right in
the middle of London, there are so many different varieties of roses and plants
there that you almost feel like you have left the city. I like to go to
Regent’s Park to escape the hustle and bustle of the city, without having to
venture too far!
The Glion Alumni network – what does it mean to
It is a great way of meeting other people from
different backgrounds and for networking. The events allow you to come together
and exchange ideas about your current job, trends, and future ideas.
What have been the highlights of your Glion Alumni
life in the UK so far?
The alumni events that take place once a month. You don’t realize how easy it is to
not stay in touch with those that you were in class with. But these events
enable you to keep in contact and make new friends too!
Top tips for the current Glion students who are
planning to move to the UK?
Visit the brand new alumni website and message
someone who is currently living and working in London.
]Finally, what will you do tomorrow? What’s next for
I would like to go back
into the hospitality industry, but perhaps by opening my own hotel.
What is the best advice you have ever received / A
word for the other Glion Alumni in the UK?
Someone once told me that “everything happens for a reason”. Each experience
is designed to shape you, define you and, hopefully, help you grow into the best
possible person you can be.
Read more about Lodovica's career on: https://uk.linkedin.com/in/lodovicabiagi